http://www.mcgrawmarketing.com Improving sales and marketing performance for small businesses Thu, 02 Feb 2012 13:15:33 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.mcgrawmarketing.com/improve-customer-retention-one-step/ http://www.mcgrawmarketing.com/improve-customer-retention-one-step/#comments Wed, 01 Feb 2012 15:43:52 +0000 patmcgraw http://www.mcgrawmarketing.com/?p=9739 http://www.mcgrawmarketing.com/improve-customer-retention-one-step/feed/ 0 http://www.mcgrawmarketing.com/customer-referrals-understanding-net-promoter-score/ http://www.mcgrawmarketing.com/customer-referrals-understanding-net-promoter-score/#comments Thu, 19 Jan 2012 16:05:51 +0000 patmcgraw http://www.mcgrawmarketing.com/?p=9670 http://www.mcgrawmarketing.com/customer-referrals-understanding-net-promoter-score/feed/ 0 http://www.mcgrawmarketing.com/best-buy-cancels-online-orders/ http://www.mcgrawmarketing.com/best-buy-cancels-online-orders/#comments Sat, 24 Dec 2011 16:02:39 +0000 patmcgraw http://www.mcgrawmarketing.com/?p=9530 http://www.mcgrawmarketing.com/best-buy-cancels-online-orders/feed/ 0