Note from Pat: A great series of short videos focused on superior customer experience delivered by Joseph Michelli, author of The Starbucks Experience.
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Customer Experience: Joseph Michelli
Posted August 14, 2008 By patmcgraw in Brand, Customer Experience, Strategy With | No Comments -
Designing the Future of Business
Posted By patmcgraw in Strategy With | No CommentsNote from Pat: A very interesting article with lots of thought provoking concepts put forth…I need another cup of coffee to get the cobwebs cleared out so I can wrap my head around everything this article has to offer.? For example… As a thought experiment, imagine a future in which all companies were compelled to …
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Jeff Bezos on D6
Posted By patmcgraw in Strategy With | No Comments
