Customer Experience

  • RE: Common Problems to Marketing and Sales Success

    Posted August 11, 2009 By in Customer Experience, Lead Management and Conversion With | No Comments

    A great read over at Daily Marketng Tip (again) – this one focuses on the lack of action.  In a time when so many marketing and sales departments are lean and focused on getting the job done in order to hit the objectives, it’s important to remember that we need to step back and identify ways to improve performance.

    You might be sensing a theme in my posts – performance improvement.  Though always critical to success, in today’s economy better utilization of limited resources is paramount.  A slight increase in response rates, conversion rates, average order size…these are going to help your organization achieve its objectives while those around you fail.

    So how can you help identify these opportunities and then make sure that the resources are focused on the opportunity so that success  can be realized?  How can you make stronger offers?  How can you focus on the appropriate benefits for the customer?  How can you prioritize leads so your sales team can quickly respond to those most likely to buy today?  And how can you improve your nurturing program so those that will be tomorrow will buy from you?

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    patmcgraw
    Pat McGraw founded [mcgraw | marketing] in 1999 in order to provide growth-oriented small businesses with hands-on services that increase sales and marketing performance. In addition to offering coaching, consulting and interim executive solutions to businesses, Pat has taught business and marketing courses at several colleges and universities and is a frequent speaker at conferences around the country.

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